Privacy Policy

1. Who We Are

This privacy policy applies to Relocate Jersey based in St Helier, Jersey. We handle personal data in line with the Data Protection (Jersey) Law 2018.

2. What Data We Collect

We collect personal data that you provide to us when making an enquiry, engaging our services, or communicating with us. This may include your name, email address, telephone number, company name, and information about your relocation requirements.

We do not collect, store, or retain financial documents, bank statements, or other sensitive financial evidence. Financial evidence required for applications is reviewed via encrypted connection in real time and is never downloaded, saved, or stored on our systems. This is our zero-local-storage data policy.

3. How We Use Your Data

We use personal data to respond to enquiries, provide the services you have engaged us for, and communicate with you about your engagement. We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties under any circumstances.

4. Legal Basis for Processing

Where you have engaged our services, we process your data on the basis of contractual necessity. Where you have made an enquiry without engaging services, we process your data on the basis of legitimate interests — specifically, responding to your enquiry. Where we request consent for any specific processing, you may withdraw that consent at any time.

5. Data Sharing

We do not share your personal data with third parties without your explicit consent, except where required by law or where necessary to deliver the services you have engaged us for (for example, providing your document dossier to your appointed Jersey law firm).

We use Formspree to process enquiry form submissions. Formspree is subject to its own privacy policy and data processing terms. Contact enquiries submitted via our website are processed through this service.

6. Data Retention

We retain personal data for the duration of your engagement and for a period of six years thereafter, as required for legal and accounting purposes. You may request deletion of your data at any time, subject to our legal obligations to retain certain records.

7. Website Data

This website does not use tracking cookies or analytics tools that identify individual visitors. We do not use third-party advertising technologies. Any technical data collected in relation to website visits is anonymous and used only for the purpose of maintaining the website's functionality.

8. Your Rights

Under the Data Protection (Jersey) Law 2018, you have the right to access the personal data we hold about you, to request correction of inaccurate data, to request deletion of your data, and to object to certain processing. To exercise any of these rights, contact us at enquiries@relocatejersey.je.

9. Complaints

If you have concerns about how we handle your personal data, you may contact the Jersey Office of the Information Commissioner at www.jerseyoic.org.